Fortra’s DeliverNow Care gives organizations a dependable way to keep their automation, distribution, and delivery workflows operating smoothly as demands grow and systems evolve. This offering goes beyond standard maintenance by providing proactive tuning, governance reviews, advanced support, and expert guidance for continued success after implementation.
With experts continually watching over the health of your distribution processes, teams provide ongoing attention to the areas that most often affect reliability, like job design, routing logic, system performance, and integration touchpoints. Organizations benefit from smoother operations, more confident expansion into new use cases, and a stronger foundation for future modernization and growth.
Why Customers Choose Document and Report Distribution Care
DeliverNow Care Includes
System Optimization
- Review and cleanup of outdated jobs, schedules, delivery definitions, and unused configurations.
- Optimization of bursting logic, routing rules, and distribution workflows.
- Performance tuning for report conversion engines (PDF, Excel, text, etc.).
- Proactive health checks and upgrade/release recommendations.
- One product upgrade per year performed by Fortra experts.
Governance, Security & Compliance Readiness
- Review of user roles, permissions, and access to delivery channels (email, FTP, network shares).
- Validation of retention, audit, and delivery‑logging configurations.
- Guidance on aligning distribution workflows with compliance requirements (SOX, HIPAA, internal audit).
- Audit‑readiness checklist (what to validate and how often).
Proactive Monitoring & Support
- Early detection of performance bottlenecks, delivery failures, or integration issues.
- Priority response and guided resolution from Fortra experts.
- Review of integration touchpoints (ERP/LOB systems, scheduling tools, file repositories, email servers).
- Monitoring of delivery queues, retry logic, and conversion engine health.
Training & Improvement
- Ongoing role‑based training for operators, admins, and automation owners.
- Feature update sessions to drive adoption of newly available capabilities.
- Feedback collection to uncover new opportunities for workflow improvement.
- Mentoring sessions for API‑based integrations and best‑practice automation patterns.
Business Impact & Usage Reviews
- Quarterly or annual reviews to verify the solution is being fully utilized and delivering expected outcomes.
- Customized reports showing job volumes, delivery success rates, conversion metrics, and system utilization.
- Recommendations for quick wins and next automation candidates.
Key Benefits
Peak System Efficiency
Proactive Issue Resolution
Stronger Governance & Compliance Posture
Higher Adoption and Standardization
Continuous Innovation
Discounted Pricing for Existing Customers
Engagement Cadence
Frequency | Deliverables |
| Monthly | Optimization reviews, proactive monitoring signals, and check-in calls |
| Quarterly | User/admin training, feature updates, governance/security posture review |
| Annual | Usage/value review and strategic roadmap alignment session |
Ready to Get Started with DeliverNow Care?
Begin your enhanced DeliverNow journey today. Contact us to learn how we can tailor a plan to fit your goals and budget. If you’re already a Fortra customer, reach out to your representative to add DeliverNow Care to your subscription.