Downtime is expensive, costing roughly $300,000 per hour for more than 90% of organizations. Today’s organizations need to be ready for anything. So then why are so many IT teams hesitant to test their disaster recovery readiness by performing role swaps?
High availability and disaster recovery solutions are technologically complex and often require a great deal of familiarity with the product along with practical experience. To put it simply, in many IBM i environments, teams lack the expertise necessary to ensure disaster recovery success.
Robot HA is designed to address critical HA/DR skill gaps. With expert guidance and ongoing support included in your Robot HA license, Robot HA engineers ensure your HA/DR environment isn’t just configured correctly, it’s disaster recovery ready when you need it most.
Stay Disaster Recovery Ready with Expert Assistance
To ensure long-term success with Robot HA, customers have direct, consultative access to the Robot HA engineering team as part of their plan. Our experts provide hands on guidance to keep your HA/DR environment validated and ready. This includes:
- Expert-Guided Role Swaps
- Supervised active role swaps
- Full role swaps performed after hours
- Ongoing Environment Reviews
- Regular analysis of Robot HA reports
- Proactive recommendations aligned to best practices
- Hands‑On Remediation
- Direct expert involvement when issues arise
- Practical guidance to resolve risks quickly and effectively
With Robot HA, customers can sleep well knowing their HA/DR processes have received the stamp of approval from our experts.
Benefits of Hands-On Assistance from Fortra's HA/DR Experts
HA/DR Guidance from the Experts
Our experts work on Robot HA, Fortra’s high availability product for the IBM i, every day. They bring a wealth of experience from hundreds of customer installations and role swaps.
Keep your HA/DR Up To Date
We deliver a best practices approach for upgrades, ensuring that you are always up to date with the latest compatible version of our software and fully leveraging all the relevant features of Robot HA.
Be Prepared for Unexpected Events
Rest easy knowing that we are helping you keep your environment role-swap-ready should an unexpected event occur.
Your Own Dedicated Team
Work with the same Robot HA expert throughout the year, allowing them to become experts on your environment and guide you through your role swaps.
Significant Business Value
Reduce the financial risk of downtime, strengthening disaster recovery readiness, and filling critical HA/DR skill gaps without adding to the headcount.
You're Backed by Decades of IBM i HA/DR Experience
After implementation, customers will have regular access to the unparalleled experience of Fortra’s very own Robot HA team. Our service tiers include:
What's Included? | Robot HA Care Basic | Robot HA Care | Robot HA Care Plus |
| Robot HA Software | ✓ | ✓ | ✓ |
| Meet quarterly | ✓ | ✓ | ✓ |
| Complete a role swap readiness checklist | ✓ | ✓ | ✓ |
| Deliver certificate of role swap readiness | ✓ | ✓ | ✓ |
| Perform a role swap while active during business hours | ✓ | ✓ | ✓ |
| Perform a role swap off-hours | ✓ | ✓ | ✓ |
Fortra provides weekly status reports, analysis, and metrics to customers. | ✓ | ✓ | |
Fortra monitors customer systems daily (business days) | ✓ | ||
Fortra provides hands-on remediation when necessary | ✓ |
Discover the Impact of Robot HA Support Services
Robot HA is Fortra’s premier high‑availability solution for the IBM i. Built on proven, software‑based replication technology and backed by expert technical guidance, Robot HA helps organizations achieve best‑in‑class disaster recovery, backup management, and seamless role‑swap capabilities. With Robot HA, customers gain the confidence to keep critical IBM i workloads protected, available, and recoverable.