Downtime is expensive, costing roughly $300,000 per hour for more than 90% of organizations. Today’s organizations need to be ready for anything. So then why are so many IT teams hesitant to test their disaster recovery readiness by performing role swaps?
Most HA/DR solutions are technologically complicated and often require a great deal of familiarity with the product. To put it simply, many teams lack the HA/DR expertise necessary to ensure disaster recovery success.
Robot HA support services is designed to fill the HA/DR skills gap for customers using Robot HA. With the expert guidance and regular support provided within Robot HA Care, you can be certain that your disaster recovery strategy will work when it matters most.
Stay Disaster Recovery Ready with Robot HA Care
To ensure sustained success with Robot HA, customers can leverage the unparalleled experience of Fortra’s very own Robot HA team. Our experts will guide you through:
- Role swaps while active and full role swaps after hours
- Regular review of Robot HA reports and expert recommendations
- Hands-on remediation services when necessary
With Robot HA Support Services, customers can sleep well knowing their HA/DR processes have received the stamp of approval from our experts.
Robot HA Care Key Benefits
HA/DR Guidance from the Experts
Our experts work on Robot HA, Fortra’s high availability product for the IBM i, every day. They bring a wealth of experience from hundreds of customer installations and role swaps.
Keep your HA/DR Up To Date
We deliver a best practices approach for upgrades, ensuring that you are always up to date with the latest compatible version of our software and fully leveraging all the relevant features of Robot HA.
Be Prepared for Unexpected Events
Rest easy knowing that we are helping you keep your environment role-swap-ready should an unexpected event occur.
Your Own Dedicated Team
Work with the same Robot HA expert throughout the year, allowing them to become experts on your environment and guide you through your role swaps.
What's Included with Robot HA Support Services
What's Included? | Robot HA Care Basic | Robot HA Care | Robot HA Care Plus |
| Meet quarterly | ✓ | ✓ | ✓ |
| Complete a role swap readiness checklist | ✓ | ✓ | ✓ |
| Deliver certificate of role swap readiness | ✓ | ✓ | ✓ |
| Perform a role swap while active during business hours | ✓ | ✓ | ✓ |
| Perform a role swap off-hours | ✓ | ✓ | ✓ |
Fortra provides weekly status reports, analysis, and metrics to customers. | ✓ | ✓ | |
Fortra monitors customer systems daily (business days) | ✓ | ||
Fortra provides hands-on remediation when necessary | ✓ |
Discover the Impact of Robot HA Support Services
Robot HA is Fortra’s premier high availability software designed for the IBM i. With Robot HA’s software-based technology, customers can expect best-in-class disaster recovery, backup management, and role-swapping capabilities. Follow the link below to learn more about the game-changing benefits that Robot HA provides – and that Robot HA Care can guarantee you will experience.