Fortra’s AP Automation Care ensures your solution stays optimized, secure, and aligned with your business needs. This offering goes beyond standard maintenance by providing proactive tuning, advanced support, and expert guidance for continued success after implementation. This package is offered at a discounted rate for existing Webdocs for AP customers.
Why Customers Choose AP Automation Care
- Maximize Performance: Continuous optimization of docAlpha, Webdocs Invoice Manager, and Webdocs.
- Stay Ahead: Identify and fix issues before they impact operations.
- Empower Users: Tailored training and quarterly reviews drive adoption and efficiency.
- Evolve Confidently: Access to the latest features and automation options as they’re released.
AP Automation Care Includes
System Optimization
- Regular cleanup of outdated workflows, batches, and forms
- Advanced configuration reviews to boost processing accuracy and speed
- Proactive health checks and release recommendations
Proactive Monitoring & Support
- Early detection of performance or integration issues
- Priority response and guided resolution from Fortra experts
Training & Improvement
- Ongoing user sessions to ensure your team is using the system as intended
- Feedback collection to uncover new opportunities for improvement
Business Impact & Usage Reviews
- Quarterly or annual reviews to verify the solution is being fully utilized and delivering expected outcomes
Flexible Engagement Options
Frequency | Deliverables |
| Monthly | Optimization reviews, proactive monitoring, and check-in calls |
| Quarterly | User training, feature updates, customization discussions |
| Annually | Usage review and strategic performance alignment session |
PRODUCT SUMMARY
Next Steps
Begin your enhanced AP Automation journey today. Contact us to learn how we can tailor a plan to fit your goals and budget. Or, if you’re already a Fortra customer, just reach out to your representative to let them know you’re interested.